The Best Tax Services
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Using tax services yourself to file is often the cheapest and most straightforward way to get your taxes finished—and get that refund on its way. Rather than going in person to a tax professional, which can be costly and time-consuming, online tax services are made with the consumer in mind. The best tax services have an easy-to-use interface, expert help available, auto-upload for documents, additional information about requirements, and transparency with cost.
With my utter lack of experience and complicated mess of documents, I might be the best guinea pig to see which online tax services are best for most types of filers. This year, I was a freelance writer for three different publications, across three states, with three types of tax documents. I also had two W-2s, the most common type of tax document, from two different employers. Oh, and I was also enrolled in a university, which brought a separate slew of education-related documents. The majority of my income did not have any taxes withheld, meaning I owe a lot of money. To add insult to injury, I had never done my taxes myself, either.
With no previous experience, nine tax documents across three states, and a dream, I bravely spent over 15 hours testing various online tax services to find which are truly the best for your buck. Still feeling lost? I’ve also written a handy guide, “How to Pay Your Taxes Online.”
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Different Types of Tax Services
This blanket statement will apply to everything here: You will need to keep in mind what tax documents you have, including various factors like filing status (e.g. married or single), assets, and investments. I’ll be honest, if you have a complicated tax situation or a huge gross income with many investments, I’d advise you to file with an expert. For most of these tax services I tested, they will just file a simple 1040 return for you, with additional filings for additional costs. The majority of online tax services also offer extra assistance from tax preparers.
Do You Need Extra Assistance?
Many of these services offer in-person or virtual assistance from a “tax expert,” whose dubious credentials can range from a certified CPA to someone who completed an hours-long training. TurboTax, for example, has AI guidance with Intuit Assist, which answers any questions throughout the process. You can also add Live Assisted for an extra fee, where you get help from live tax experts throughout the process and have the expert review it before submitting. You can also get your taxes done completely from a local tax expert. Most services have a tier system like this, which is helpful for adjusting services based on your individual needs.
What You’ll Need on Hand
Be sure to gather all tax documents, including W-2s or income reports, health insurance information, education-related tax documents, and any other tax or financial documents relating to purchases or payments on motor vehicles or property. I also had receipts for transactions related to my freelance writing on hand for expensing purposes. If you are using a new service this year, you’ll also want last year’s return in order to transfer any relevant information.
When Do You Need to File an Extension?
If you feel you can’t get your state and federal taxes filed by April 15, you’ll need to file an extension by tax day (April 15). This extends your filing deadline to six months later: October 15, 2025. No matter whether you got an extension or not, you may be asked to still pay penalty fines and interest on any unpaid balance. (More on that below.)
What Happens if You Can’t Pay the Full Amount?
Ah, yes, as someone who regularly owes more than $10K in taxes every year (thanks, freelance writing!), here’s where my expertise comes in. If you can’t pay the full amount, you’ll most likely want to set up a payment plan with the IRS to pay in increments over the year. If you didn't file for an extension (and owe taxes), you can face a late-filing penalty of a percentage of the unpaid tax (for late filing and late payment). The government also charges interest on unpaid amounts, which varies depending on your amount and time owed. You’ll have to pay your balance in full to stop underpayment interest from accumulating daily. If you're a gig worker who consistently owes money, I’d definitely start up a quarterly payment plan at the beginning of the year with the IRS to break up the amount, so you aren’t hit with $15K owed by April 15 like me.
Other Services We Want to Test
There are a myriad of online tax services, and we want to do the heavy lifting for you. We’re planning on testing more tax services in the future, and here are some that have caught our attention:
- Cash App Taxes: A mobile finance tool similar to Venmo, Cash App has taken over for the formerly popular tax service Credit Karma. It has free federal and state filing and free audit defense. However, it doesn’t cover every state, so you’ll have to check if yours is included. You can do your taxes through your computer or phone, but it’s more geared toward a mobile audience, where you can snap a photo of your W-2 within the phone app. Online reviewers have reported that it also doesn’t have as much support as many comparable services, and there is no expert tax help available if you need it. It’s missing many forms and tax topics, and users can’t import 1099s, so it's really only good for W-2 employees. This seems like a good option if you already use Cash App and your taxes are extremely straightforward.
- Liberty Taxes: You can snap pictures of your tax documents and have an expert file your taxes remotely, or file your own taxes online. They have three different packages, based on need, starting at $50 for federal and $37 for state. The premium (most expensive) package is geared toward self-employed folks like freelancers, but doesn’t list 1099 as a supported document, which gives me pause, since it’s the most commonly used form for self-employed contract workers.
- TaxSlayer: After reading reviews, this seems to be the best budget tax software pick. It has cheap packages and offers all forms, deductions, and credits at its lowest-price tier, unlike all the others I’ve seen, which charge freelancers the most money since our taxes are the most complicated. Package prices vary, depending on how much help you require from a tax expert. If you have a simple filing and don't need to claim any dependents or tax credits, it may work for you, but TaxSlayer is strict with income limits and filing status restrictions.